FAQ

Sezzle accepted with a $75 minimum đŸ–¤

Local pick up hours

Local pick up is available every Monday from 9AM - 8PM and Saturday from 10am - 8pm

What if my package arrives damaged, or gets lost in the mail?

Once packages leave our office, then we are no longer responsible for them. Every package we send is insured. You will need to file a claim with the postal service ASAP.

How long until my order will ship?

Our current turn around time is 10-14 business days. All ready to ship items still in 1-3 business days. Custom items ship in 14-17 business days. This does not include weekends, holidays, or ship time. 

I need to make a change to my order? 
We cannot guarantee the change to be made, but we will always do our best! Please send us an email at shopjordanrose@gmail.com. 

How long does shipping take? 
All packages ship via UPS or USPS and will arrive in 1-5 business days. Tracking will be provided and emailed once package has shipped.

Are returns/exchanges accepted? 
We do accept exchanges/returns on every item except for customs. Returns must be made within 15 days of purchase. Buyer is responsible for shipping item back to us.Â